Shipping & Returns

SHIPPING

We offer world wide shipping with a tracked service. Please check your emails and spam folders for confirmations and tracking information and follow the estimated shipping times.

All prints and frames are made to order and our lead time before dispatch is 2-3 working days and 5-7 working days for framed pieces. This is likely to increase during busy periods such as Black Friday, Christmas and seasonal sales. 

SHIPPING PRICES

Prices are calculated at checkout depending on the weight of the parcel and location of delivery.

CUSTOM CHARGES

We do not currently cover international customs charges, so please be aware you may be asked to pay your customs charge before delivery of your order can be made.

 

RETURNS

We accept returns and exchanges within 14 days after your order has been delivered. We do not cover returns, meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return.

When returning your order, please clearly mark it with your full name and order number and package as received. Refunds will be processed within 7 working days of receiving your return back.

In order to return an item correctly, please follow these conditions:
- Email simplyextrajordanary@icloud.com to contact us about your return
- Return must be sent to us within 14 days of purchase
- Item must be returned undamaged and unused, with it's original packaging 
- Return your items to us using a tracked service
- Please note any custom prints/sizes are not refundable or exchangeable.

EXCHANGES

If you would like to exchange an item, please follow the above process and then place another order for the item you would like to exchange to.

 

CANCELLATIONS

All orders are made to order which means once your order has been placed, the information is automatically sent and processed with our printing team.

If you're needing to cancel, please contact us within 24 hours of making your order.